Knowledge Base

Q. I’m getting an error code on my tissue processor. What’s wrong?

2011-07-31T18:06:53Z

A. Before you add fluid or press more buttons, call us! One of our service technicians can usually walk you through a manual drain and diagnostic procedure. Our goal is to help you retain the integrity of your samples, get them out of the processor safely and get you back in production quickly.

Q. We are getting two new processors; how do we dispose of the old ones?

2011-07-31T18:06:29Z

A. MTS is always looking to purchase used lab equipment. Please contact us at 513.563.8100 -or- sales@marstontech.com.

Q. How long does a piece of lab equipment last?

2011-07-31T18:05:53Z

A. Depending on how it's used and the maintenance performed, nearly all types of lab instruments can operate efficiently for decades.

Q. Why should we consider a new instrument?

2011-07-31T18:05:31Z

A. New instruments often have features, improvements and automation not included on older models. MTS encourages our customers to consider their “must-have” features relative to price and service options before buying new or used instruments.

Q. My microtome is cutting thick and thin. What am I doing wrong?

2011-07-31T18:05:14Z

A. Check the fasteners on your knife clamp, knife holder and specimen holder to ensure the machine is clean and tight and the sample is secured.

Q. What types of equipment does MTS repair, sell and maintain?

2011-07-31T18:04:46Z

A. MTS is a manufacturer’s representative for Sakura Finetek, Thermo Fisher Scientific, TBS and Hacker. However, we have qualified service technicians on most major brands. When you call, please communicate the make and model, serial number and your location and we can answer your question quickly.

Q. My machine is out of warranty; what should I do?

2011-07-31T18:04:20Z

A. MTS is a dedicated partner of many Manufacturers, and as such will not infringe on or interfere with a warranty agreement. However, MTS is in the business of keeping instruments and labs running. Considering your initial investment in the equipment, it's important to preserve the many remaining years of value by maintaining the intrument throughout it's useful life. Accordingly, we appreciate the opportunity to work with you moving forward, but reserve the right to decline in the event of conflict of interest.

Q. What happens if our machine is broken and can’t be “fixed” over the phone?

2011-07-31T18:04:05Z

A. Please contact us at 513.563.8100 -or- service@marstontech.com to set up a service visit. When available, MTS can supply customers with a backup or loaner unit at no extra charge to minimize downtime while we repair your instrument.

Q. What’s the difference between refurbished and used lab instruments?

2011-07-31T18:03:41Z

A. Refurbished is when the instrument is checked out, stripped down and built back up with all exterior surfaces being repainted. Used is when the instrument is checked out, repaired as needed and exterior surfaces cleaned. MTS sells only used instruments, and as such - performs a comprehensive operational test to ensure it is functioning as designed prior to delivery.

Q. My manufacturer says they no longer make parts for my model anymore. What can I do?

2011-07-31T18:03:09Z

A. Please contact us at 513.563.8100 -or- service@marstontech.com. MTS can often supply maintenance and repair parts for lab instruments long after the manufacturer discontinues production.